Our customer engagement qualifications will give your employees the next step they need in providing outstanding customer service to your clients!
These qualifications are mainly focused to employees/learners who work within a call centre environment and provide customer services over the phone. However, we can also provide training on direct sales and product promotion that will boost your prospects and sales.
We can also custom build our customer engagement training to suit your workplace goals or your employees’ needs. They could be focused to Sales or Customer Service as you wish. They could also be primarily Call-centre Focused or Direct Sales Oriented.
- BSB30215 Certificate III in Customer Engagement